Messages can be accessed from the main menu. The “Messages” button has an indicator of unread versus total messages in the format Unread/Total. The Messages screen will display previews of the messages in your inbox. Each message will have an envelope icon found on the left side of the message preview. This will indicate whether a message is read or unread.
Tapping on a message opens the message. This will access the "Message Detail" screen and notify TeleMed that the individual message has been viewed. After tapping and opening a message, the envelope icon will change from a closed to an open, which indicates that the message has been received and read.
Message Detail
Tapping on a message will display the “Message Detail” screen and automatically change the status of the message to read. This alerts TeleMed's follow up team that the message has been received. The comments section is below the message detail. Comments can be seen by other healthcare providers or individuals within your practice.
When viewing the "Message Detail" screen you will have a total of 5 features listed at the top: Return Call, Forward, TeleMed, History, & Archive.
Pressing “Return Call” will use the TeleMed system to simultaneously call you and the caller to connect both parties together. Calls received using this feature will show the caller ID of the main office phone number. Your personal phone number will not be visible.
If the caller disconnects from the call you will be prompted to press 1 if the call was successful or 2 if it failed. The according success or failure of the call and its length will be logged in the "Message Detail" section.
Press “Forward” to see the available message forwarding options. The forwarding options will differ for each message. Messages that have only one available option will skip the confirmation step and go straight to the relevant forwarding screen. More information about the forwarding options you may see will be found below.
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- FORWARD A COPY - Press the
(iPhone) icon or “Select Recipients“ (Android) field to select the recipient(s) from a list of providers in your account(s) who have registered their smart phones with TeleMed. Text that is added to a forwarded message is associated with the message as a comment. After adding an optional comment to the forwarded message, press “Send” to forward the message to the intended recipient(s). When a user comments on a message forwarded to them, the person who forwarded it will receive a notification that a comment was added to a message (if the user has enabled notifications for “Comments” on the Settings screen). - REDIRECT - Redirecting a message will reassign it to the on call slot or recipient of your choosing. Responsibility for responding to this message will shift to the new slot or recipient that is selected. Simply select if you'd like to redirect to a slot or a recipient. If you choose by slot, you will be asked which on-call slot you would like to redirect to. If you choose by recipient, you will be prompted to select the person from a list.
- ESCALATE - Escalating a message will reassign it to the escalation slot assigned by your provider. Responsibility for responding to this message will shift to the escalation slot. Sometimes the escalation slot additionally requires a recipient to be selected. Press the “Next” button to choose a recipient, then press the “Send” button to escalate your message.
- FORWARD A COPY - Press the
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Contact TeleMed About a Message
Press the “TeleMed” button to contact the TeleMed Customer Service with your questions or comments about the message via e-mail. This feature will send TeleMed an e-mail with your comments or questions and attach the specific message details to the e-mail.
IMPORTANT: Always ensure your e-mail address is listed in the "From:" section of the e-mail so that TeleMed will be able to reply to you.
The history tab describes interactions with a particular message. TeleMed refers to interactions with messages as “Message Events”. All message events can be viewed in the “All” filter by scrolling down. A “TeleMed Event” describes the actions of TeleMed. An “Office Event” describes the actions of the individuals associated with the healthcare organization.
To archive a message, press the “Archive” button. You will be prompted to confirm the archive request, and then the message will be moved to “Archives”. Archived messages can be accessed from the Main Menu.
Add Comments to a Message
To add a comment to the message, press the icon (iPhone=
Android=
) located in the bottom right corner. Any comments entered on a message will be visible on your organization's message report. TeleMed, however, cannot see any comments added to a message. This feature is only a space to keep your own notes. It is not a way to communicate with the TeleMed call center.
Compose a New Message
To compose a message, tap the icon (iPhone=
Android=
) in the bottom-right corner. You can send a message to any team member that also actively uses MyTeleMed.
NOTE: Users with “EMAIL ONLY” next to their name are not registered app users, and therefore, they will not be able to receive an app message.
IMPORTANT: If prompted to "Select Account" then this means you are a member of more than one account in TeleMed's systems. Simply review the list of accounts and select the one you would like to use.
IMPORTANT: When selecting recipients, if you do not see the person you wish to message, this could be because they have not installed the MyTeleMed application or may not have been added to your account yet.
iPhone Users: To select recipient(s) for your message, tap the 
icon and select one or more individuals from the list. Tap the message body to add text, and press “Send,” in the top right corner, to deliver your message.
Android Users: To select recipient(s) for your message, tap to select one or more individuals from the list. Tap the message body to add text, and press “Send,” in the top right corner, to deliver your message.
