Office Admin Tools are functions are administrative functions available for your account. Depending on your access, you may see any of the following below. Click on a topic to jump to the corresponding section within this article.
Click "Edit" to modify the name, job title, and/or gender of a particular member.
NOTE: To add a member use the Add A Temp page. There are no permissions granted to delete a member in MyTeleMed.
This page allows you to view the office hours for each of the offices in the selected account.
The first tab shows the office hours for the next 8 weeks. The hours displayed here will reflect any temporary changes (Special Hours), as well as any observed holidays (Holiday Hours), but will otherwise match the default (Weekly Hours).
- The Edit Weekly Hours link will allow you to make permanent changes to the weekly-recurring default hours.
- The Edit Special Hours link allows you to add a temporary, 1-time only change (a variance from the default office hours).
- The Edit Holiday Hours link will allow you to setup permanent settings for holidays.
The second tab shows the default weekly recurring office hours only. To modify the default office hours, click the Modify Hours link to add, edit or delete entries. Note that any changes saved here will be immediately reflected in the Current Office Hours.
This page displays Coverage entries for members of the account. Coverage allows for redirection of messages for individual members who are on vacation or otherwise temporarily unavailable.
There are two types of coverage: Select Slot or Select Recipient
- Select Slot: Choose a slot (column) on the on call schedule to redirect the messages to
- Select Recipient: Choose a specific member to redirect messages to
To view Coverage, select from the Member dropdown, and any entries for that member will be displayed as links in the calendar below. To view details of an entry, mouse over the link in the calendar.
NOTE: A single entry may span over multiple days. Clicking on a link in the calendar will take you to the Coverage Editor page for that Coverage entry. To add a new coverage entry, click the Add More Coverage link.
In this example, Bones McCoy is covering for Angelique Bone from 2/22 through 2/27.
Next, you'll be prompted to confirm today's office hours. If you have "Office Check Out" permission on your profile, you will also have a checkbox available to "Close this Office Now" if the office is still open. You will be prompted to add a checkout comment, although it is not required.
The last step is to confirm the day's OnCall schedule. If you have "Office Check Out" permission on your profile, you will also have a checkbox available to "Start OnCall Changes Now!" if there's an upcoming OnCall change.
The first step in adding a temporary employee is the fill out the basic information: first & last name, job title & gender. The middle name or initial is optional.
NOTE: Once a temporary employee is submitted, TeleMed will finalize the profile to transition the employee a permanent member of the account.
The next step is to add a form of contact information.
If you are providing an alphanumeric pager contact, you will need to provide the proper PIN and paging carrier (ie Verizon, Metrocall, USMobility, etc). If you are unsure which carrier to use, please contact Telemed Customer Service at customerservice@telemedinc.com and our staff will assist with the pager setup.
For cellphones, only the telephone number is required. Optionally, to enable sms texting to your cellphone, select the carrier named 'TELEMED_SMS' and enter the phone number again as the PIN (digits only, no dashes or other characters).
If adding an email address, note that in accordance with HIPAA regulations, messages may not be sent via unencrypted email. Therefore, email contacts will only receive notifications of messages rather than actual message text (which may be retrieved via MyTeleMed, provided the recipient has been granted access).
To edit existing permissions for a particular member, click the "Edit" link and specify a different role. To override the default permission rights for the specified role, click on the Customize link. Usernames may be changed, as long as the new username is not in use.
To unlock users that have been locked out of their account, click the "Unlock" button.
You may also add or change the email address for users. This will be the email address used for resetting passwords.
To add new permissions for a user, simply specify the member in the "Add User" box. If that member does not have a username/password yet, you will be presented with the following screen after you click the "Add User" button to do so.
Choose a username and provide an email address for the new user. When the "Next" button is clicked, an email will be sent to the user that contains their new login information. When that user logs in for the first time, they will be asked to provide a new password, and to provide a security question and security answer. This information will be used to reset the user's password should they forget it.
If the user already has a login, the following screen will be shown. This screen will also be shown after clicking the "Next" button from the image above.
Specify the role you want to assign to the user and confirm the email address. After clicking the Finish button, an email will be sent to the user informing them that they have been added to the account.
You may also customize a user's permissions by clicking the "Customize" button for the user. This will direct you to the Customize Permissions Editor. This editor allows you to view the specify permission rights for a specific member, and what the default permissions right are for the role they're assigned. From here, you can the rights from the default, or click on "Reset to Role Permissions" to set all of the rights to the default. Once you've completed your customizations, click "Save Changes" and "Finished Editing" to finalize your changes.
