Settings Overview
Notification Troubleshooting - Android Users ONLY
The MyTeleMed app opens with the Messages menu by default.
To access the app’s Main Menu, press the “Menu” icon in the top-left corner (three horizontal lines), or swipe from the left edge of your screen to the right edge.
The Main Menu is where to access Messages, Sent Messages, Archives, Secure Chat, Next On Call, Contact TeleMed, Settings, Log Out, and Help.
Swipe from right to left or select an option to hide the main menu.
The Session Timeout feature prevents access to privileged information should your device were to be lost or left unattended. If the “Remember Me” switch is enabled (green for iPhone, blue for Android), and you will remain signed in until you log out or after 30 days of inactivity. If the Session Timeout feature is disabled, the switch is gray, and you will be required to login each time you access the mobile app.
After receiving a message, you will be notified at regular intervals until you open it or you are reached by other means. The “Notifications” section within the Settings menu is where to choose the sound and duration of time for repeated notifications about unread messages and comments.
Notifications must be enabled on your device to access these settings. If they are not, these settings will be replaced with a setting to enable them. Tap the switch and follow the prompts to complete this process.
There are separate settings for both message priority types, secure chat messages and comments. Select one of these options to edit its settings. On the notifications screen you can:
- Toggle the notification on or off
- Change the sound your device emits
- Toggle whether your device will vibrate
- Toggle whether your device will allow notifications even when “Do Not Disturb” mode is set to Priority Only
- Modify other related settings
IMPORTANT: Android Users Only - For “Stat Messages” & “Normal Messages” - Press the “Notifications” row to access the notification's screen. iPhone users will have access to this from the "Settings" page.
For “Stat Messages” & “Normal Messages” ONLY: The “Repeat Notifications” switch determines whether you will receive reminder notifications. Verify that the switch is on (green for iPhone, blue for Android) for each priority level to ensure that repeat notifications are enabled.
You can change the interval of time for repeat notifications in minutes by selecting “Repeat Interval." Intervals available are 1, 5, 10, 15, or 20 minutes.
IMPORTANT: Android Users ONLY - If repeat notifications are enabled you can then change the interval of time for recurring notifications in minutes by adjusting the “Repeat Interval” slider.
Notification Troubleshooting - Android Users ONLY
The “Troubleshooting” section within the Settings menu contains helpful hints and relevant device settings for resolving issues with delayed
notifications for messages. Press each section to view details on how to optimize your device.
Please note that some device manufacturers have implemented their own additional device settings which cannot be changed. In these cases, it may not be possible to completely resolve delayed notifications.
If you wish to update your password, you can do so by selecting “Change Password” from the “My Profile” section of the Settings menu.
MyTeleMed requires passwords to contain at least 8 characters & at least 3 of the following:
- Upper Case A-Z
- Lower Case a-z
- Number 0-9
- Special Characters ~!@#$^*._
If you wish to update your preferred account, you can do so by selecting “Preferred Account” from the “My Profile” section of the Settings menu.
If you are a member of multiple accounts, designating your preferred account will pre-selected that account when composing a new message only.
IMPORTANT: Designating a preferred account will not prevent messages from other accounts.
iPhone Android
